Delivery and returns:
Delivery of goods is carried out in the regions and countries indicated by our delivery services. We strive to deliver the goods within the specified time, however, the specified time is approximate and may depend on the place of delivery and other factors, including circumstances beyond our control.
Shipping costs are calculated based on the chosen shipping method and the weight or dimensions of the items. Shipping cost calculation will be provided at the time of ordering.
We make every effort to pack the goods properly and ensure their integrity upon delivery. However, if the item arrives damaged or incomplete, please contact our customer service within the stated timeframe after receiving the item to resolve the issue.
Return of goods is possible in accordance with our return policy. If you are not satisfied with an item for any reason, please contact us within the stated timeframe after receiving the item to request a refund or exchange.
Return or exchange of goods is possible under the following conditions: the goods must be in their original packaging, unused, undamaged and have all original labels and tags. The cost of returning the goods shall be borne by the buyer, unless the goods were delivered in a damaged or incorrect condition.
To request a return or exchange of a product, please contact our support team and provide the required information, including the order number, a description of the problem, and photographs, if applicable. We are committed to processing your request as soon as possible and provide instructions for returning or exchanging the product.
Refunds will be made based on your chosen payment method and in accordance with our refund policy.
Please note that some items may not be eligible.
